Timeless is an event series of Timeless Music Ltd, hereinafter referred to as "organizer".

A contractual obligation arises through the purchase of the ticket and exclusively between the purchaser and holder and the organizer. By purchasing an admission ticket, the purchaser and ticket holder accepts the contractual conditions of the organizer. The organizer may use the data of the purchaser for its communication purposes (newsletter, etc.). Unsubscribing is possible at any time. The data will not be passed on to third parties, but the ones mentioned in the privacy policy. The following General Terms and Conditions apply to visitors and all contractual partners of the organizer.

The instructions of the organizer's staff must be followed.

Please note our privacy policy regulations.

The organizer reserves the right to change the show program without prior notice. The organizer has no influence on the design, length and content of the live concerts and assumes no liability in this regard.

Photo, film, digital and video cameras as well as recording/playback devices with loudspeakers are prohibited at the events. The commercial use and exploitation of image, sound, film and video recordings of the artists performing at the events, of visitors or festival infrastructure without the written consent of the organizer is prohibited. Violations will be prosecuted. In case of disregard of these prohibitions, the organizer expressly reserves the right to assert all legal claims under all legal titles.

During concerts, there may be a risk of possible damage to hearing and health due to the volume of noise. Hearing protection plugs will be handed out at the event. The organizer declines any responsibility for possible damage to hearing or health.

The organizer's security service will carry out security and entry checks at all official entrances and along the venue for the entire duration of the event. The orders of the security service must be obeyed at all times.

The security service appointed by the organizer has the right to refuse admission to persons without compensation for important reasons, in particular if non-observance of the security and/or implementation regulations or non-compliance with the present contractual conditions.

Bringing glassware, beverage cans, pyrotechnic objects and weapons of any kind is generally prohibited. In case of non-observance, a reprimand will be issued. The organizer expressly reserves the right to take further legal action.

The admission ticket will be checked at the official entrances of the organizer (QR-code) and if necessary exchanged for a control bracelet. The instructions of the security staff must be followed dependably. Lost and damaged tickets will not be replaced. Damaged wristbands and wristbands not worn around the wrist do not entitle the holder to use the services of the organizer and are invalid.

Return, exchange and refund of tickets is generally excluded if the event takes place. In case of definite cancellation of an event without a replacement program, the amount for the concert ticket will be refunded (without handling fees). For a refund, the tickets of cancelled events must be sent or presented by registered mail in original with the account details to the following address no later than 10 days after cancellation of the performance concerned (date of postmark): Timeless Music Ltd, Lessingstrasse 15, 8002 Zurich. Refunds will be made cashless to a bank or post office checking account to be designated by the customer. In the case of payments made by credit card, the amount will be refunded exclusively by crediting the previously charged card. The handling fee will not be refunded. After expiration of the specified period of 10 days, claims against Timeless Music Ltd will be forfeited.

The purchase of tickets from the organizer for resale (trade) is generally prohibited. Buy tickets only through the channels announced by the organizer! Tickets not purchased through official sales points are not valid and will not be replaced by the organizer.

The organizer may store, process and use the purchaser's data from ticket sales and use for its communication purposes. The data will not be passed on to third parties, but the ones mentioned in the privacy policy. The customer agrees to this.


The organizer excludes any liability for own and third party actions, as far as this is not contrary to mandatory legal provisions. In particular, the organizer is not liable for bodily injury, property damage or financial loss caused to visitors or partners. The organizer is not responsible for lost or stolen items. Lost property will be handed over to the Zurich City Police after the event.

Claims for damages arising from positive breach of contract, culpa in contrahendo and tort are excluded, unless the organizer, his legal or statutory representative or his vicarious agents have acted with intent or gross negligence. Claims for damages arising from impossibility of performance and delay are limited to compensation for foreseeable damage in the case of slight negligence.


Changes to these general contractual conditions must be made in writing. No additional agreements will be made. The organizer reserves the right to change these general contractual conditions at any time. Zurich (ZH) is agreed as the place of jurisdiction and performance for all disputes arising from these general contractual conditions. Furthermore, the general terms and conditions of the ticket system Evenito apply.

The organizer generally adheres to a payment term of 60 days. Advance payments will be made as contractually agreed.

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